About Candy Shoes.ie

Candy Shoes select high quality children’s. We are an Irish owned company who pride ourselves on customer service. Our web site was designed to create an enjoyable and efficient shopping experience that the whole family can enjoy. With our secure website and payment method we give our customer peace of mind when shopping on line.

How to use our site

If you want a speedy visit you can simply purchase in four simple steps and have the product at your door within 1-3 business days (ROI).

Select you shoes – Add to your cart – select shipping address – Pay through pay pal.

If you are a first time visitor you will need to enter your shipping and billing address. Once you have complete this our site will retain you address for future purchases. If you wish to save multiple address to give you ease of purchase while on the go, our site is also setup to save additional addresses.

Safe and easy way to pay

After selection your items you can simply pay by credit card or PayPal. All payment information is stored and protected with PayPal.

PayPal uses state of the art encryption

Working to safeguard your financial and personal information is one of our most important priorities. That’s why we automatically encrypt all sensitive information sent between your computer and our systems, ensuring your information is kept private.

Postage and shipping

Delivery within Ireland (ROI)

All orders placed by 12:00pm will shipped on the same day. Once your order is shipped you will receive a conformation email with your tracking number.
Please allow 1-3 days for delivery.

CandyShoe.ie are offering FREE shipping on non-sale items or orders above €50.

Postal rates are €4.95 per parcel up to 5kgs Ireland (ROI)

Delivery to Northern Ireland & UK

All orders placed by 12:00pm will shipped on the same day. Once your order is shipped you will receive a conformation email with your tracking number.

Please allow 3-5 days for delivery.

CandyShoe.ie are offering FREE shipping on non-sale items or orders above €50.

Postal rates are €6.9 per parcel up to 5kgs NI & UK

Delivery to Europe and the rest of the world       

All orders placed by 12:00pm will shipped on the same day. Once your order is shipped you will receive a conformation email with your tracking number.

Postal rates cost of delivery and lead-time depends on your location. Candyshoes.ie

Cancellation, Returns and Exchange policy

Shopping from home is also known as ‘distance selling’ and includes purchases made by e-mail, fax, telephone, Internet shopping and mail order. Distance selling involves communication between a supplier and a consumer where they are not in each other’s physical presence.

The European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001) aim to ensure that consumers can expect the same minimum level of protection no matter where a supplier is based in the European Union, European Economic Area and Switzerland.

The European Directive on Distance Selling (Directive 97/7/EC) was incorporated into Irish Law by the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001).

 

Cancelling your order

You have the right to cancel you order at any time before delivery or within 7 working days of receipt of the item.

How to cancel you order:

Please notify us via or our online form or @ info@candyshoes.ie. Upon receipt of your email, a confirmation email will be sent to you. In the instance where you order has already been delivered to you instruction on how to make the return will be sent via email. Refunds will be made in the same method as payment.

Returns and Exchanges

We will accept items provided they are returned as new “shoes must be returned unmarked and in their original shoes box”. To ensure you have the right size, customers can try shoes on a carpeted or soft surface, however Candy Shoes will not accept shoes with any sign of wear and tear.

Exchanges can only be accepted for the same times in different colour and size subject to availability and will only be made once we have received the returned item and processed any additional payment which may be required.

Faulty goods

An item is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6months of the item being received.

Where possible items will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the items cannot be repaired or replaced a full refund will be issued. Repairs to not come with any guarantees.

All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

 

Gift returns

If you have receive an item as a gift you can exchange it for another item of the same value or more, provided you pay the cost difference and the additional shipping.

How to make a return

  1. Send an email to info@candyshoes.ie with your order number and reason for returning your purchases. Please note your email must be sent within 7 working days of receiving your item.
  2. You will receive an email from our customer care team with full instruction for your return.
  3. Wrap product securely and return with original brand packaging along with refund and exchange form inside box.