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Blue-lollipop Frequently Asked Questions pink-lollipop

There are three options to size your child’s foot.

  1. Print Candy shoes printable foot measure and conversation chart.
  2. Use measuring gauge (can be purchased online at…)
  3. Candy Shoes size app (coming soon)

When your receive the shoes have your child wear them indoors on a carpeted surface to access comfort.

Children’s should be comfortable from day one there is no need to break them in.

Make sure to toes have wiggle room and when fully extended there should be about a half-inch between the end of the longest toe and the end of the shoe.

When checking the heel ensure it fits snugly around the back of your child’s heel and that it is no too tight.
Watch you child walking in the shoes to ensure they bed with the natural bend of the foot.

FITTING TIPS
If one foot is larger, fit to the larger foot.
If between sizes, order the larger size.

All orders placed by 12:00pm will shipped on the same day (this applies to week days only). Once your order is shipped you will receive a conformation email with your tracking number.

Please allow 1-3 working days for delivery ROI

NI & UK Allow 3 to 5 working days

Europe and the rest of the world Postal rates cost of delivery and lead-time depends on your locations.

 

Yes 0nce your order is shipped you will receive a conformation email with your tracking number. Candy Shoes has partnered with An Post to bring you a fast efficient service with traceability. Click on link for order tracking
Express Post with Signature and Priority Service.

You’re free to change your mind. Return unused items in their original packaging within 30 days, together with your receipt, for a full refund

*Refunds will be to the same method of payment as your original payment.

Candyshoes.ie

Cancellation, Returns and Exchange policy

Shopping from home is also known as ‘distance selling’ and includes purchases made by e-mail, fax, telephone, Internet shopping and mail order. Distance selling involves communication between a supplier and a consumer where they are not in each other’s physical presence.

The European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001) aim to ensure that consumers can expect the same minimum level of protection no matter where a supplier is based in the European Union, European Economic Area and Switzerland.

The European Directive on Distance Selling (Directive 97/7/EC) was incorporated into Irish Law by the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001).

Cancelling your order

You have the right to cancel you order at any time before delivery or within 7 working days of receipt of the item.

How to cancel you order:

Please notify us via or our online form or @ info@candyshoes.ie. Upon receipt of your email, a confirmation email will be sent to you. In the instance where you order has already been delivered to you instruction on how to make the return will be sent via email. Refunds will be made in the same method as payment.

Returns and Exchanges

We will accept items provided they are returned as new “shoes must be returned unmarked and in their original shoes box”. To ensure you have the right size, customers can try shoes on a carpeted or soft surface, however Candy Shoes will not accept shoes with any sign of wear and tear.

Exchanges can only be accepted for the same times in different colour and size subject to availability and will only be made once we have received the returned item and processed any additional payment which may be required.

Faulty goods

An item is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6months of the item being received.

Where possible items will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the items cannot be repaired or replaced a full refund will be issued. Repairs to not come with any guarantees.

All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

Gift returns

If you have receive an item as a gift you can exchange it for another item of the same value or more, provided you pay the cost difference and the additional shipping.

How to make a return

  1. Send an email to info@candyshoes.ie with your order number and reason for returning your purchases. Please note your email must be sent within 7 working days of receiving your item.
  2. You will receive an email from our customer care team with full instruction for your return.
  3. Wrap product securely and return with original brand packaging along with refund and exchange form inside box.

Contact Customer Service

Monday – Sunday  7am – 7pm GMT

Direct line: 00353 1 5045045

Email: Info@CandyShoes.ie

Contact form:

First four years on average children’s feet grow at two sizes per year.

One size per year thereafter until growth is complete.

Proper care and maintenance of leather shoes will help to ensure their longevity in wear. We would recommend that you follow the guidelines below:

Leather uppers require regular treatment with a good-quality wax polish to protect the leather and give a high shine finish. This should help to prolong the life of the uppers and maintain their appearance. The shoes should be dry before application. 

Try to avoid using unsuitable liquid polish applicators on high quality leather uppers as these can potentially damage the surface of the leather and often create a lacquer which is hard to remove.

To ensure payment security Candy Shoes.ie use Pay Pal the most secure payment platform in the world.

Why PayPal is safe for buyers

Fighting fraud: it’s what we do best

PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we’ve learned a thing or two about keeping your information safer.

We can spot problems before they happen

We use fraud prevention technology that monitors transactions for suspicious activity

We have a team of over 2,000 specialists, working to protect you from fraud and identity theft

To help identify fraudulent activity, every transaction is reviewed by state of the art security models

We ensure users who send or receive large amounts of money have successfully completed our verification system and identity check

PayPal uses state of the art encryption

Working to safeguard your financial and personal information is one of our most important priorities. That’s why we automatically encrypt all sensitive information sent between your computer and our systems, ensuring your information is kept private.

No you can purchase on CandyShoes.ie with out signing up, by signing up you will receive updates and promotions from Candy Shoes.